Avilés questions parent complaint process for data breaches
Avilés asks how many privacy complaints DOE receives annually and typical outcomes. Doyle says he does not have specific numbers but describes the investigation and notification process. Avilés then asks about parental consent rights under the Parents' Bill of Rights for Data Privacy and Security.
Thank you.
I wanted to just ask a little bit about the parents'rights.
Under the Parents'Bill of Rights for Data Privacy and Security, parents have the right to file complaints about possible breaches and unauthorized disclosures of their child's personal identifying information.
With New York City schools and with the New York State Department of Education.
Can you, how many complaints do you all receive per year?
What is a typical outcome of those complaints?
How are they sort of followed along?
Yeah, thank you for the question.
I don't have the specific number in terms of complaints that we receive from parents.
If we were to receive a complaint from a parent about an unauthorized disclosure, we would investigate it.
And if we determine that personally identifiable information had been subject to an unauthorized disclosure,
we would follow our normal protocols where we notify the state of the disclosure and we then make sure that any impacted student is going to receive a direct notification of that disclosure.