Hudson questions on low complaint rates and encouraging disclosure
Hudson asks whether low complaints reflect no concerns or reluctance to self-identify. Rivera acknowledges the importance of building trust before asking for disclosure, suggesting information be collected after initial crisis subsides, and emphasizes improving how questions are asked.
Can you just...
Assess or opine on whether or not you think the lack of complaints is because there were no concerns from LGBTQI plus identified residents or because complaint complainants choose not to self-identify?
I can't say one way or another, but I can say that I think that that's it's so important for us to kind of message the importance of
of disclosure.
It's, and also emphasize that it's voluntary and we understand it's deeply personal, but the goal is really, although we don't want to pressure self-disclosure, I think there are ways in which we can encourage self-disclosure.
I think the way we ask
clients to identify is very important.
I think we need to also, for instance, with our DV providers, that when a client comes to a DV shelter, they're in the moment of crisis.
They may not be of the mindset to share that information.
So perhaps it would be best to obtain this information once we both trust and to come back and enter that information in our database so that we can have that information.
So I understand.
why the numbers are so low at time of intake, but I think we just need to encourage that we build trust and let clients know why this information is needed, ask it in a way where it's welcomed
to receive, and make sure that it's documented.
In our systems, data systems.
Thank you.