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Agency Testimony

Commissioner Martin on public communication and outreach efforts

New York City Council · Sep 2, 2026 · starts 0:55:36 · 2 min 3 sec

Martin describes canvassing neighborhoods, distributing 6,000 flyers in three languages, hosting webinars and town halls with 2,000 attendees, placing ads on LinkNYC and radio, and pushing NotifyNYC alerts. Over 260 staff supported the response.

Commissioner Martin

We were also working to keep the public informed.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Commissioner Martin

My team and I were in close communication with our colleagues across city government, including members of this council, our partners at City Hall, and the mayor directly.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Commissioner Martin

We also worked collaboratively with community

Commissioner Martin

partners and healthcare providers who have long-standing relationships on the Upper East Side and are well-suited to be trusted messengers in moments of crisis.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Commissioner Martin

Above all, we spoke directly to the public and to New Yorkers who live and work on the Upper East Side in particular, starting the Friday of that holiday weekend.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Commissioner Martin

We canvassed neighborhoods in the investigation area.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Commissioner Martin

There, we handed out flyers, answered questions.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Commissioner Martin

I joined my team of community health workers on the streets of the Upper East Side that weekend to speak directly with New Yorkers.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Commissioner Martin

We were closely with members of the press to make sure New Yorkers were hearing the most up-to-date information from me across all platforms, on TV, in the news, in the headlines, and on the radio.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Commissioner Martin

We placed ads on LinkNYC boards and on radio stations.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Commissioner Martin

We pushed alerts to New Yorkers'devices through NotifyNYC in collaboration with our partners at NYSM.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Commissioner Martin

At every stage of the investigation, we were direct, we were transparent.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Commissioner Martin

In total, more than 260 health department staff members supported this response.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Commissioner Martin

And that includes scientists who interviewed and reviewed records for more than 150 potential cases, collected samples from more than 180 cooling towers,

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Commissioner Martin

and perform more than 360 different tests on those samples.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Commissioner Martin

In addition, our community health workers and communication specialists distributed over 6,000 informational flyers and palm cards in three languages, hosted a webinar for healthcare providers, held multiple public briefings in town halls,

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Commissioner Martin

which had approximately 2,000 attendees across all events.

Member of the Public - Valerie Mason

They should have as much information as those who are comfortable with it.

Member of the Public - Valerie Mason

If you live or work in a building with a cooling tower, your landlord should be able to go to the Upper East Side.

Commissioner Martin

We issued nine public updates and provided daily updates on nyc.gov slash legionnaires and on social media, which received more than 2 million impressions.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.

Member of the Public - Valerie Mason

We were overwhelmed with inquiries about whether people should be able to go to the Upper East Side.