Ariola questions NYPD on outage notification procedures
Ariola asks how OTI described the impact in outage notifications and whether NYPD receives routine notifications. Gelobter says notifications went out per normal process for the release. Ariola questions why NYPD receives notifications for smaller maintenance but wasn't notified beforehand about this update, and why OTI learned from NYPD.
Well, actually, we have, if I may, CTO, turn this back to you and Deputy Commissioner Barbera on outage notifications.
Yeah, thank you for that question, and thanks for turning it back over.
As I mentioned in this case, NYPD actually notified OTI about the issue.
And while that is not ideal, it is a collaborative environment that multiple stakeholders contribute to.
And sometimes it will be end users who encounter an issue.
Now, again, one of the things that we are looking at is what else we could put into place to make sure that alarms and alerts go off before that.
So from a notification perspective, NYPD actually...
Let us know.
Okay, but is it the norm that the NYPD receives updates from OTI public safety team for a number of reasons, including scheduled maintenance or changes to the system or tech impacts to the system or operational impacts?