Ariola demands answers on why Notify NYC was not used
Ariola asks why the public wasn't notified for seven hours when Notify NYC could have been used with the click of a button. Gelobter says there were 45 minutes where they knew New Yorkers were affected, 70% of calls were still going through, and the focus was on remediation. Ariola insists public communication should have been immediate.
Did they receive those notifications?
Yes, notifications went out as per normal process for the release.
How many hours later?
I'm sorry, so the notification went out about the firmware change before it started and when it was completed.
I'm not sure I'm answering your question.
Understand your question.
What I'm trying to say is if you give them notifications on the smaller things constantly, they're getting for maintenance and this and that, why weren't they notified beforehand?
Why in every answer are you saying we were notified by NYPD?
NYPD notified OTI.
You should be embarrassed.
People could have died because you were not doing your job.
I mean you, I mean your agency.
And then the public was not notified.
So let's just get to that.
For seven hours, people were calling 911 and getting one message or another or texting 911 and getting one message or another for seven hours.
When we have in place Notify NYC that in the click of a button, NYSEM could have put out a notification to the public on various forms of social media noting that there was an issue.
Why wasn't that done?