CTO Gelobter: August 18 Motorola firmware upgrade timeline
Gelobter details the overnight upgrade: Motorola performed a routine firewall firmware upgrade at PSAC 2. The change process began at 9:45 p.m. on August 17 and completed at 4:13 a.m. on August 18. At that time, the upgrade was believed successful with all systems operational.
Each location is equipped to independently handle the full daily load for the city, and the total daily call volume is typically around 25,000 calls.
During the overnight hours from Monday, August 17th to Tuesday, August 18th, Motorola performed a software upgrade that was deemed necessary and it was identified as routine.
It was an upgrade to the firewalls in the routing environment located at PSAC 2.
It is normal and intentional to apply updates to the hardware at one PSAC at a time to ensure continuity of services.
The change process began at 9.45 p.m.
On the night of August 17th and completed at 4.13 a.m.
On August 18th.