CTO Gelobter: Motorola managed service and call routing architecture
Gelobter explains the 911 core services infrastructure is a managed service by Motorola Solutions, handling hardware and software that receives, routes, and delivers calls. She describes two physical locations—PSAC 1 in Brooklyn and PSAC 2 in the Bronx—each equipped to independently handle the full daily load of about 25,000 calls.
The 911 core services infrastructure is a managed service provided by vendor Motorola Solutions, Inc., MSI.
Core services means the hardware and software that receives a call from the originating service providers, the OSPs, also known as carriers.
They account for the traffic patterns, it routes it to the proper location, and it delivers it to the call takers.
From there, NYPD call takers speak with the callers, collect information, and then then
route the call as appropriate to NYPD, FDNY, FIRE, or EMS operators.
There are two physical locations, PSAC 1 in Brooklyn and PSAC 2 in the Bronx.
Both locations have physical hardware as well as human resources, people, that make the system run.