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Agency Testimony

CTO Gelobter: commitment to thorough investigation and transparency

New York City Council · Sep 9, 2026 · starts 0:25:25 · 59 sec

Gelobter acknowledges ongoing work streams for fact-finding, analysis, and process improvements. She notes some questions may not yet have answers but commits to being clear and transparent about what is known. She welcomes the council's questions.

Lisa Gelobter

There is still a lot of work to be done as we do complete a thorough root cause analysis to identify what fixes are needed.

Lisa Gelobter

All lessons learned will be applied for change management protocol to all projects going forward.

Lisa Gelobter

And I want to reiterate our commitment to completing a thorough investigation, gaining a full understanding of what happened, ensuring that we put every precaution in place to prevent a situation like this.

Lisa Gelobter

A situation like this.

Lisa Gelobter

this from reoccurring.

Lisa Gelobter

The teams represented today have multiple work streams in place to advance fact-fighting, analysis, and process improvements.

Lisa Gelobter

And while that work continues, there may be questions asked today that we do not yet have the answers to, but we will endeavor to be clear and transparent about what we currently do know.

Lisa Gelobter

Thank you again for holding this important hearing, and we welcome your questions.

Carmen N. De La Rosa

Thank you, CTO.

Carmen N. De La Rosa

I want to acknowledge we've also been joined by Councilmember Stevens.

Carmen N. De La Rosa

And I have a few questions.