CTO Gelobter: interim measures—manual monitoring and deployment freeze
Gelobter outlines steps taken: PSAC 2 restored to working state by August 19, manual sampling of 911 call recordings, increased oversight, a freeze state on new deployments, and daily executive-level status meetings. Critical updates follow an exception protocol requiring executive review from all partner agencies.
During the overnight hours of August 18th to 19th, we coordinated with Motorola to return the PSAC-2 hardware to a working state
and restore call routing to its normal configuration, which uses both PSAC-1 and PSAC-2.
So this change restored fully redundant operations across the two sites.
This was completed at 7.30 a.m.
On August 19th.
As an interim stopgap, city teams are continuously reviewing a sample of 911 call recordings to ensure audio is functioning normally.
OTI and NYPD are coordinating on diagnosing potentially problematic dead air calls, as well as escalation and resolution procedures.
We've increased oversight at all levels.
We've instituted a freeze state for new deployments as we complete our root cause analysis.
And we're doing that to reduce the risk of any other anomalies being introduced.
Critical updates that must be implemented immediately are following a strictly held exception protocol, which includes a review at the executive level from all partner agencies, OTI, FDNY, and NYPD.
Additionally, we are holding daily status meetings at the executive level to discuss, track, and resolve information as it becomes available.