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Agency Testimony

CTO Gelobter: remediation by rerouting all calls to PSAC 1

New York City Council · Sep 9, 2026 · starts 0:22:00 · 33 sec

Gelobter reports Motorola began remediating by directing all call traffic to PSAC 1, incrementally disabling PSAC 2 trunks. At 10:19 a.m., all calls were successfully rerouted and services functioned normally. Call takers at both PSAC 1 and PSAC 2 continued handling calls throughout.

Lisa Gelobter

At 1019 a.m., all calls were successfully rerouted and services were functioning normally again for both callers and call takers.

Lisa Gelobter

And to note, even though all calls were going exclusively through the hardware at PSAC 1, call takers located at both PSAC 1 and PSAC 2

Lisa Gelobter

Sec 2, we're handling calls.

Lisa Gelobter

So while we are still in the process of doing a deep dive and a deep analysis, here are some preliminary details of the impact our investigation has revealed so far.