CTO Gelobter: impact statistics—5,489 calls, 113 callers unserviced
Gelobter provides preliminary impact data: 5,489 total calls during the outage, 70% successfully handled. Of 1,696 calls with issues, 742 were 911 calls from 319 unique phone numbers. 206 of those callers eventually connected; 113 unique callers were not serviced. Full root cause analysis is ongoing.
So between 3.13 a.m.
And 10.19 a.m.
On August 18th, there were a total of 5,489 calls to emergency services.
That includes alarm company services as well as 911 calls from New Yorkers.
Of those 5,489 calls, about 3,800, so 70% of them, were successfully handled by call takers.
They did not encounter any issues.
1,696 calls did encounter issues.
Of those 1,696 calls, 742 of them were 911 calls.
Of those 742 911 calls, 319 were from unique phone numbers, so unique callers.
206 of those 319 callers eventually connected with an operator.
The remaining 113 unique phone numbers were not serviced.
As we continue to do a detailed root cause analysis, city agency teams have already put additional manual monitoring and coordination protocols into place to improve resiliency in the system.