De La Rosa questions NextGen 911 status and timeline delays

I want to pivot real quick before I pass the chair, Felice, to speak to, oh, and I want to recognize that Councilmember Maloney has done this.

I want to talk about the 911 system as a whole.

We know that NextGen 911 has been in the works since I was a child, and we are now three mayor administrations removed.

And so can you...

You give us an update on next-gen 311.

You know, one of my fears as technology chairs is that by the time we get to next-gen 911, the technology is going to be obsolete.

So what is the status?

Thank you for that question.

I think it's an important question, and I think tracking it closely and figuring out where we go from here and how do we get it rolled out in a way that is safe and secure is of paramount importance.

NextGen 911 is the city's effort to replace and modernize its aging 911 technology.

The work began in 2020 and is now expected to be completed in 2027.

Now, I inherited this program that the last administration did not prioritize, but that's going to change under my watch.

While in my experience, it's not unusual for a system this complex to encounter unexpected challenges in the stages of integration testing and user acceptance testing, and those naturally occur later in the process.

This is a major multi-year overhaul that involves the NYPD, the FDNY, and other city agencies, and the transitioning is happening in phases so that 911 service can continue without interruption while the new system is put into place.

However, as the new CTO, and I said this from the outset, which is my approach to leading OTI and making technology a strategic asset for the city, will include a disciplined review of every significant

ongoing and upcoming initiative.

We're going to be clear about why we're building it, what problem it solves, who it serves, and what measurable success looks like.

Then we will ensure that it delivers on time, cost-effectively, safely, and securely, without putting critical New Yorker-facing services, including 911, at risk.

So my expectation is straightforward.

Projects have to deliver real value on time at a reasonable cost while meeting the highest standards for safety, security, reliability, and continuity of critical services such as 911.

Thank you.

More questions on that later, but I just want to clarify.

So the council had been told that summer 2026, which we're ending, would be the completion date.

So now there is a new completion date of 2027.

Do we know when in 2027?

The current date is Q3 27, but I do want to say I now need to dive in and really take a close look at its schedule.

So that is its current schedule.

I need to make sure what's in place, how we're going to get it to roll out again that is safe and secure.

That is today's date.

I will have more.

information once we do a deeper dive.

Thank you, CTO.

I'll pass it to Chair Felice.