Feliz challenges CTO on when 911 call impact was known
Feliz disputes the framing that the outage was learned at 9:30 a.m., noting tickets existed at 6:40 a.m. Gelobter clarifies the 6:40 a.m. ticket was about alarm company calls, not 911 calls. Feliz argues alarm calls are effectively emergency calls, making the 9:30 a.m. framing inaccurate.
Thank you so much, Chair DeRosa.
I also want to recognize Council Members Hankerson, Banks, and Hanks, who has joined us via Zoom.
So just want some clarity on some of the points that you mentioned earlier.
So earlier you mentioned that
You learned that the 911 system was affected at about 930 or 950?
930, yeah.
930.
I don't know if I agree with that framing.
I mean, there were tickets related to 911 calls not properly going through at 640 a.m.
So how did we learn that it was at...
The fact that there was an outage at 9.30 when there were calls that weren't going through as early as 6.40.
Yes, thank you for that question.
I believe the ticket that you're referring to at 6.40 a.m.
Was actually about the alarm company calls.
And so I think that was part of the challenge is that starting
at 6 a.m.
And that ticket was filed at 6.40 a.m., all of those were referencing alarm company calls, not 911 calls.
And so it wasn't until 9.30 that we understood that 911 calls were also being impacted.
Right, but are alarm company calls almost like 911 calls, but they're done automatically?
They are emergency services calls, but they come in through a different mechanism.
They are then queued up alongside all of the other ones.
But because they come in through a different mechanism, debugging that look.
a certain way versus for 911 calls and that's...