Dinowitz questions update frequency and 911 management improvements
Dinowitz asks how often updates occur and whether this was major or minor. Barbera says it was minor, with updates almost daily—2,800 changes in 2025 without impact. Dinowitz asks how management can be improved. Gelobter says they're examining governance, risk assessment, technical processes, policies, and communications.
How often do you update your systems?
Would you say weekly, monthly, every year?
And also, what type of update was this?
Would you say this was a major update or just a minor one?
This would be considered within the environment a minor update.
We do updates almost on a daily basis due to the scale of the environment.
And to give you an example of that, in calendar year 2025, we executed 2,800 changes within the environment without impact.
What are ways that you think the management of the 911 system can be improved?
I think earlier you implied that there's a lot of room for improvement.
What are some of the conversations that you've had on that?
Is it having less people involved, less agencies and offices?
Thank you for the question, Councilmember.
Yes, we are, as part of this deep dive, we are looking at not just technical processes as well as policies, procedures, process communications.
We are looking at the governance structure.
We are how should risk assessment be evaluated.
So I think that there are a number of factors that we're going to look at across the board.
So in this case, it seems like we learned that the system was out due to the fact that there were issues with people calling and we noticed hours later.