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NYC Council meetings, chaptered and linked by time.

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Q&A

Feliz presses on why May text outage was not disclosed to public

New York City Council · Sep 9, 2026 · starts 1:00:00 · 21 sec

Feliz demands to know why the May outage wasn't publicized, noting people text 911 because they're in imminent danger. Gelobter explains texters received bounce-back messages directing them to call, which served as notification of an alternate method. Feliz argues outages shouldn't be kept secret.

Lisa Gelobter

I understand, and I do think that is something that we have to really explore about when we communicate to the public.

Lisa Gelobter

In the case of the texters, they were getting a bounce-back message indicating that they should call.

Lisa Gelobter

So if you texted, you actually were notified of an alternate method of communication.

Justin E. Sanchez

Okay.