Feliz questions September 2024 outage caused by configuration error
Feliz asks about the September 2024 seven-hour Bronx outage. Deputy Commissioner Barbera explains it was a Verizon configuration error during E911-to-NextGen 911 migration, impacting a small number of calls on a particular route to PSAC 2. The issue was on the carrier side, not within city systems.
I'll defer to my colleague.
Calling Deputy Commissioner Barbera.
Thank you for that question.
During that incident, it was at a time where originating service providers or the telecom carriers were being migrated from E911 to NextGen 911.
There was a configuration error that occurred within Verizon's network.
Which impacted a small number of calls routing through a very particular route into PSAC 2.
That issue that occurred was on the carrier side and not within the city's systems.
Okay, and on the recent outage, the outage that occurred a few weeks ago,