Hanif questions follow-up attempts for unanswered callers
Hanif asks if there were attempts to check back after the 24-hour period. Marola explains OTI and the vendor spent weeks refining the list of numbers that didn't reach, as the initial list may not have been accurate. He confirms additional attempts were made beyond the first 24 hours.
Was there an opportunity after the 24 hours to check back?
Elizabeth, let me jump in real quick.
So for those we tried, and Rich, you had the call ticket platoon with you.
For those we tried in the 24 hours, remember, who we couldn't reach either because they were busy or they didn't pick up, I believe there were other attempts to make those too.
But then in the time after the 24 hours,
OTI working with the vendor began refining that list of numbers.
And it's how we began learning what we got at first may not have actually been a true list of numbers that did not reach.
The 30 callers, certainly.
But we have spent the past few weeks then trying to figure out what were the numbers that did not reach.
And OTI has been actively doing that.
Okay, and then so going back to the 32 calls that you were able to make contact with, you said they were like minimal, I mean they're sounding like they were not