Maloney questions responsibility for metrics, testing, and public communication

And

Who is responsible for tracking those metrics and conducting testing?

Is it OTI or Motorola?

Both.

And who's responsible for managing the vendor?

That would be OTI.

And we touched on this, but who's responsible for communicating to the public when there's an issue or an outage?

So I think that is one of the things in terms of the protocols and policies that we have to determine more comprehensively going forward.

Who makes those calls?

NISM is the one who sends out the messages.

And then how do they get notified?

And based on what criteria is that decision made?

So just one last question is if NISM is responsible for communicating to the public currently, at least, who communicated with NISM and when were they made aware?

In order to communicate it more broadly.

Yes.

Thank you for the question.

In this case, we became aware that there was an issue with New Yorkers calling 911 at about 9.30 in the morning.

It was remediated by about 10.19 in the morning.

So it was about a 45-minute period where we knew that New Yorkers were being impacted.

About 70% of the calls were still being answered.

So during that time frame, those 45 minutes, our main focus was on diagnosing the issue so that we could remediate it.

So the first 20 minutes or so,

of that was trying to diagnose the source of the issue, and then the 25 minutes remaining were about rerouting calls to the systems that we knew were functioning.

And who is responsible for letting NYSEM know when there was an outage?

I think that is something that we need to be more specific about going forward, and that will be part of our analysis.

And looking forward to the root cause analysis.

Thank you, Chair.

Thank you.

Here's Council Member Riley.