Morano questions city's dependence on Motorola and ability to replace them
Morano asks how dependent the city is on Motorola and whether they could realistically replace them. Gelobter says Motorola plays a big role across multiple services but the city should never be tied to one vendor for life. She commits to ensuring Motorola delivers on contracts but doesn't say they could be replaced quickly.
If the city decided tomorrow that Motorola's performance was unacceptable, could we realistically replace them?
And how long would that take?
Thank you for that question.
Motorola plays a big part, not just in emergency services, not just in the 911 managed service, not just in next generation 911.
They also have deeper ties into other services that they deliver to us.
It should never be said that we are tied in to a vendor without having any kind of alternative options.
And so we are committing to ensure that the Motorola
contracts, what they say they are going to deliver, they can in fact deliver, and they can deliver it on time,
in a timely way, with a budget that stays consistent and that is reliable, safe, and secure, and where everything stays up.
So we are definitely looking into that.
We should never be painting ourselves into a corner across the board where we are restricted to one vendor for life.
So could New York City operate and maintain this system tomorrow if Motorola suddenly stopped providing support?