Stevens presses for concrete steps, deadlines, and dollar amounts

How is this being prioritized?

Like, that's just like an evaluation of like, oh, we're going to evaluate, we're going to assess.

And that's nice, but I would love to, because I'm an in the weeds type of girl.

Sure.

And like to know like real concrete stuff, because how else do we hold you accountable?

And so just understanding what investments are being made as far as like staffing around equipment.

One of the things that I'm always stressed out about is all of the systems we have are so antiquated.

We get the systems when everything else has moved forward.

And so just trying to get a better understanding of like what this looks like and how this is prioritized.

And is this only being prioritized because of this incident?

Because it doesn't sound like this administration actually was prioritizing this until this incident happened.

So I would just love to get more details around like what staffing is going to change.

We've had multiple hearings around folks complaining about the staffing issues that the call centers have had.

What other resources and equipment are we going to have around technology?

What's the dollar amount that's going to be invested into upgrading this technology and keeping pace with it because it's changing so quickly?

And so just really just trying to get more into the weeds and not like these broad strokes.

Understood, and I do think that those are important questions that we need to address.

The only thing that I can say at this moment in time is that the root cause analysis has not been completed, which means that I can't yet talk about, that means we're going to put this system into place and have this person do X, Y, or Z.

At the end of the root cause analysis, that is exactly what comes from it.

A successful root cause analysis actually does have an

The root cause analysis will be done.

So we are currently actively working on it.

So what's the deadline?

I cannot give you an answer to that right now.

You guys don't have a deadline on when your analysis will be done?

That's alarming.

Because everyone has deadlines.

I understand that.

So...

Because it's...

If you don't give us a deadline, that means it can go on for a really long time, right?

And so, like, what, in average, how long would an assessment take generally?

So an assessment for a system of this scale with this level of complexity with these number of stakeholders can take months.

We are actively pursuing it, right, because, again, we are in a freeze state right now.

And so every single change that has to go through has to go through an escalated level of scrutiny, which means that there is all these other things that are piling up that don't reach that level of

break change, necessary to be done immediately.

So we are trying to move as fast as possible.

The only reason I'm hesitant to give you a specific deadline is because the way it works is you start analyzing, and then from that, there's 14 more questions that come up.

And so I just, the more you dig, the more you learn, the more questions you have.

And so I'm not trying to obfuscate the issue.

I just want to be able to give you a realistic answer.

Well, I think...

The realistic answer, and I'm sorry, I'm wrapping it right now.

I think the realistic answer is giving us a deadline, and then if you need to change it, then having those conversations.

I'm always uncomfortable when folks want to be so ambiguous, and then we have to leave to guess, right?

And so there's no reason why you couldn't give us a deadline of when you think that this would be done because this is something that you're doing because we all know we have to be fluent.

And so even if it's like, oh, we're looking at six months and then coming back to the council being like, then let's move forward because we're also accountable to the public as well, which is why I'm asking the questions.

So I'm really not comfortable that it's like, well, we might come to hiccups.

You're going to come to hiccups.

And that's the point of these conversations.

And so not trying to like bash you guys, but like we have to be on the same page of like when these operations are done so we can hold you accountable because that's literally our job.

Our job is to have oversight and ensure that you're doing your job.

So I would just hope that you would have more concrete steps on how you're taking and moving things forward, what this is going to look like, and have deadlines so that we can come back and have real conversations.

When it's so ambiguous, it makes me uncomfortable and seems like you're withholding information, not just from the council, but from the public, and that's unacceptable to me.

Thank you.

Thank you.