Stevens questions what this administration is doing differently on 911
Council Member Stevens challenges Gelobter's references to the prior administration not prioritizing the system, asking what concrete steps this administration is taking differently. Gelobter outlines the root cause analysis examining technical architecture, testing, monitoring, vendor performance, and communications, but Stevens finds the answers too broad.
Hello.
Good afternoon, I think.
Just, I don't have that many questions, but I just wanted to just kind of ask one of the questions, because I heard in the testimony, you mentioned several times that the administration, the last administration didn't prioritize the system.
But I really wanted to get more clear understanding of what this administration is doing differently to ensure that the system is adequately staffed, resourced, and equipped to provide New Yorkers with timely and efficient emergency response.
Because I feel like it was a conversation of like, oh, they didn't prioritize it, but I'm not really clear of what you're doing differently.
And I know it was because you said that you were going to be looking more about transparency and all that.
But like, even with this incident, there did not seem to be a lot of transparency and not informing the public, I believe, in a timely manner.
And so, you know, I think it's easy to say, well, the last folks didn't prioritize it, but now I'm not clear on how you are now prioritizing and what's going to be different.
Because it did happen under this administration.
Absolutely, I appreciate the question.
And I think it is
is an important issue to try to figure out how to try to address.
I think that there's a few different components.
One is through this root cause analysis that we are in the process of doing, what we need to answer is what happened, why did it happen,
How did our controls not prevent or contain it?
And what must change to address this going forward?
So having some of that stuff into place, so that requires examination of the technical architecture, of system changes, of testing, of monitoring, of incident response,
management decisions, vendor performance, communications, and lines of accountability.
So as we do that fulsome analysis, we will start to surface in each of these areas things that need to be improved going forward.
And that is what we need to learn from this to ensure that we are putting mitigations into place to reduce the risk of this.
So, and even with that, and I think you're kind of just giving a broad overview, again, which is why I don't understand how this is being prioritized, because, again,