Zhuang questions harm to affected callers and potential compensation
Council Member Zhuang asks how many of the 400 affected people suffered harm and whether there is any compensation from the city or Motorola. Gelobter reiterates no death or injury has been identified, 206 of 319 callers eventually connected, and the investigation into the remaining 113 is ongoing. Zhuang asks for follow-up.
Thank you, Chairs.
I have a question.
We know we are going back and forth with how this happened, but I have a question.
We know about 400 people were unable to connect with the dispatchers.
How many of those people suffer harm because of it?
And what is the city going to do?
Is there any compensation for them?
Or what's the Motorola company going to do, give them compensation or anything?
Thank you, Council Member.
Appreciate that question.
There were 319 unique phone numbers, unique callers who were impacted by this disruption.
Based on the review of the information to date, we have not identified any death or injury attributable to the disruption.
So 319 people, you said, right?
Yes.
Doesn't have any injury.
They just call 911 for fun.
So I can't speak to what each of them called about.
I do know that of the 319, 206 of them were able to get through to an operator.
So those issues would have been handled.
There is still the question of the outstanding callers who were not serviced.
And I know that our colleagues at the sister agencies have done outreach in the attempt to reach folks and have not,
in the research that they've done thus far, have not surfaced these kinds of death or injury.
Okay, please follow up with us.
Let us know after you guys finish.
Follow up with those people.
Thank you.
Thank you.
We'll go to Councilmember Maloney.
Oh, there's Stevens.
Just hold one second.
Harry.
Stevens and then Maloney.