Public testimony: Eugenia Austin (Phipps tenant) describes flooding and unresponsive management
Eugenia Austin, a Phipps tenant and breast cancer survivor undergoing chemotherapy, reports being flooded five times from sewer backups and internal pipe issues. She describes unanswered phone calls to management and having to sweep tons of water alone before chemotherapy appointments.
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My name is Eugenia Austin.
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My testimony is I live in the FIPS houses.
I'm a breast cancer survivor.
I'm in the process of going through chemotherapy.
I have been flooded.
And that apartment over five times since I've been there.
I've been flooded from the sewer outside, and now I'm being flooded from the inside of pipe button.
I just want to know where can I go to get the repairs done at my apartment.
I've been experiencing this from day one I moved in there.
I was in the legal and resident, and they moved us out of that building.
And they located us to the different sites.
I just need to know where can I go to get some repairs.
The management we call, our phone calls are never answered.
Nobody never calls back.
The emergency place where we call to put in complaint, they're taking...
The message, but nobody never get back to us unless it's extreme emergency.
When the super or the janitor comes out to the problem, they do not help you.
I had to sweep tons of water out of my apartment that backed up from the sewer alone because I live alone.
And I was
That day, I had chemo.
Anytime it rains, we was having that.
I don't have a problem with Feds.
I just want whoever's supposed to do repairs to do repairs.
They get our rent.
We are entitled to repairs for their apartment.
Thank you.