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Q&A

CM Wong on constituents being discouraged from filing crime reports

New York City Council · Sep 16, 2026 · starts 1:31:51 · 3 min 37 sec

Wong describes constituents being turned away when trying to file police reports for stolen bikes, catalytic converters, and rims, and being told not to call 911. Gerber says these are exceptions, asks Wong to refer cases to IAB, and emphasizes most officers take reports properly.

Phil Wong

The reason I'm concerning is because...

Phil Wong

When I worked for him, we got these phone calls of people that went, call 911 and

Phil Wong

were told that they're not going to take, no police report to be taken, or they went in the police precincts and they asked for a fire police report and they were turned away.

Phil Wong

So it seemed to me, at least in my district, but it seems to be as a citywide problem that

Phil Wong

these crime stats do not accurately reflect what's really happening out there because people were told they're not taking the reports or not to file a report.

Member of the Public - Michael Gerber

So a few things on that.

Member of the Public - Michael Gerber

And Chair, if I may have just a few moments to respond to that.

Phil Wong

Yes, yeah.

Member of the Public - Michael Gerber

So, again, this is not a new issue.

Member of the Public - Michael Gerber

Right?

Member of the Public - Michael Gerber

And are there times in which cops, officers do not take crime complaints correctly?

Member of the Public - Michael Gerber

Yes, that happens.

Member of the Public - Michael Gerber

It does.

Member of the Public - Michael Gerber

It's a relatively small number of officers, but it does occur.

Member of the Public - Michael Gerber

We have extensive, extensive checks in place.

Member of the Public - Michael Gerber

I described to you sort of the whole auditing process.

Member of the Public - Michael Gerber

And in the commands, there are other layers as well.

Member of the Public - Michael Gerber

The crime analysis sergeant, the self-inspections that happen, detective bureau follow-up.

Member of the Public - Michael Gerber

So there are any number of things, systems in place that we have.

Member of the Public - Michael Gerber

What you've seen under Commissioner Tisch is a tremendous focus on compliance and oversight.

Member of the Public - Michael Gerber

And frankly, to the extent, on those occasions when officers engage in misconduct, the disciplinary consequences are severe.

Member of the Public - Michael Gerber

And what I would say is, if there's ever a time when your office receives a complaint of a police officer not properly taking a crime report, please refer that to us immediately, and it will be sent to IAB immediately for investigation.

Phil Wong

I'm looking forward to see the QA order reports because, again, I have to respond to my constituents.

Phil Wong

They don't feel there's any safer or crime is down, and I have to answer to that.

Member of the Public - Michael Gerber

I got to say, though, I got to say, we're talking about murders and shootings.

Member of the Public - Michael Gerber

Is a suggestion that...

Member of the Public - Michael Gerber

There are bodies that we're unaware of?

Phil Wong

We're talking about overall crime data that does not accurately reflect.

Phil Wong

This is not talking about murders or shootings.

Phil Wong

This is about ordinary citizens who want to file a police report and it will turn away.

Phil Wong

Like from stolen bikes, stolen catalytic converters, stolen rims, you know, that normally a police report will be taken, but they're not.

Member of the Public - Michael Gerber

And, sir, if...

Member of the Public - Michael Gerber

And on occasions when that happens, right, please tell us so we can investigate and take appropriate steps.

Member of the Public - Michael Gerber

This is very important to us.

Member of the Public - Michael Gerber

But I want to be clear.

Member of the Public - Michael Gerber

These are the exceptions.

Member of the Public - Michael Gerber

The vast majority of police officers are doing this the right way, trying to help victims, taking proper complaint reports.

Member of the Public - Michael Gerber

And we have a lot of checks in place, a lot, to catch those instances in which officers fall short.

Phil Wong

Yeah, and I'm going to end that by we have individuals that were told that don't call 911.

Phil Wong

You have a problem, call the police prison directly.

Phil Wong

And then I hear from multiple people.

Phil Wong

So those are my concerns coming from my end, which I believe the data that I've seen does not reflect these cases that I've just told you about.

Oswald J. Feliz

Thank you so much, Councilmember Wong.

Oswald J. Feliz

Next, we'll hear from Councilmember Marano.