Morano Q&A: follow-up when veterans go silent

Commissioner, sometimes the veteran who needs help most is the one who stops returning calls, right?

And as an agency, as we continue having many roundtables at DVS, I've heard from many veteran groups that perhaps that this is one of the first times when the agency itself has really engaged many of the groups.

So if someone reaches out to DVS for mental health services and then goes silent, what happens?

Does anyone follow up?

How many attempts are made?

So that's an example.

So at DVS, we are meeting with our providers to hear from them directly to let us know what has been working, what hasn't been working.

And at what point is the case closed?

And do you distinguish between a veteran who received help and the one you simply couldn't reach?

And as an agency, as we continue having many roundtables at DVS, I've heard from many veteran groups that perhaps that this is one of the first times when the agency itself has really engaged many of the groups.

Thank you for that question.

We have a buddy system where if a veteran is in crisis or we know if they're in crisis,

So that's an example.

So at DVS, we are meeting with our providers to hear from them directly to let us know what has been working, what hasn't been working.

And as an agency, as we continue having many roundtables at DVS, I've heard from many veteran groups that perhaps that this is one of the first times when the agency itself has really engaged many of the groups.

The housing team usually go out in pairs.

So now the model for mental health is if we get those calls and a veteran goes silent

So that's an example.

So at DVS, we are meeting with our providers to hear from them directly to let us know what has been working, what hasn't been working.

and they're unable, we're unable to make contact with them, that we will go out in buddy pairs to make sure that we can knock on that door and safely either get in or coordinate with like NYPD

And as an agency, as we continue having many roundtables at DVS, I've heard from many veteran groups that perhaps that this is one of the first times when the agency itself has really engaged many of the groups.

So that's an example.

So at DVS, we are meeting with our providers to hear from them directly to let us know what has been working, what hasn't been working.

or, you know, fire to help make sure that that veteran is okay.

And just thank you, Chair, and also to just add to that, that is something that Donnie mentioned at the end, is also that close collaboration, whether it be with our city agencies or community partners, where oftentimes it is not just one group or organization that is trying to reach out.

And as an agency, as we continue having many roundtables at DVS, I've heard from many veteran groups that perhaps that this is one of the first times when the agency itself has really engaged many of the groups.

So that's an example.

So at DVS, we are meeting with our providers to hear from them directly to let us know what has been working, what hasn't been working.

It is a joint approach, you know, oftentimes with NYPD, with DOHMH, with the state mental health group.

And as an agency, as we continue having many roundtables at DVS, I've heard from many veteran groups that perhaps that this is one of the first times when the agency itself has really engaged many of the groups.

So for us, it's just making sure that we're in close communication with our partners as well to ensure that a veteran is supported.

So that's an example.

So at DVS, we are meeting with our providers to hear from them directly to let us know what has been working, what hasn't been working.