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Q&A

Wilson Q&A: housing assistance process for veterans

New York City Council · Sep 18, 2026 · starts 1:03:49 · 1 min 3 sec

Wilson asks what happens when a veteran seeks housing assistance. Smalls describes the intake process: veteran housing coordinator assessment, housing plan development, subsidy assistance, and hand-in-hand support through permanent housing placement.

Carl Wilson

Thank you.

Carl Wilson

Related to that topic, there's a pretty clear link between mental health and housing.

Carl Wilson

And I'm just curious, when a veteran comes to your department seeking assistance with housing, what happens next?

Carl Wilson

Is there a case manager or are they referred elsewhere?

Carl Wilson

For assistance?

Donee' Smalls

Thank you for that question.

Donee' Smalls

So when a veteran comes to DBS for housing support, they do the initial intake.

Donee' Smalls

They speak with a veteran housing coordinator to see what their housing needs are.

Donee' Smalls

We come up with a housing plan for the veteran.

Donee' Smalls

We assess their needs, if they're able to pay, are they linked to the VA, do they have any housing subsidies that we can assist with, you know, finding them housing.

Donee' Smalls

If they don't have a housing subsidy, we walk them through the process hand in hand from the beginning to the end up until it's time for them to move into permanent housing.