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Q&A

Hanif asks about immigrant and LEP community outreach

New York City Council · Sep 18, 2026 · starts 2:14:07 · 1 min 27 sec

Hanif asks how DOF reaches immigrant and limited English proficient communities, and Shear describes translated forms on the website, language translation services at five DOF business centers used about 120 times per month, and work with community-based organizations.

Shahana Hanif

How are you reaching immigrant and limited English proficient communities?

Shahana Hanif

Is this through community-based organizations?

Jeffrey Shear

We do work with community-based organizations.

Jeffrey Shear

We do provide translations of our forms on the website in many different languages.

Jeffrey Shear

We also have language translation services available at DOS five business centers, one per borough.

Jeffrey Shear

We have stats showing that our exemption unit uses those services about 120 times per month.

Jeffrey Shear

Now, that's for all exemption programs.

Jeffrey Shear

That's not specific to rent freeze, and I don't have the figure.

Jeffrey Shear

We don't provide breakdowns by program, but those are some of the ways in which we do that outreach.

Shahana Hanif

And for the applications available in the other languages, are you all keeping track of, let's say, if I fill it out in the Bangla language?

Shahana Hanif

Seven applicants have applied using that specific translated application, or how are you all tracking use?

Jeffrey Shear

So I need to get back to you on that.

Shahana Hanif

Thank you.