Zhuang asks about non-internet seniors and homebound outreach
Zhuang asks how DFTA ensures seniors without internet or technology skills aren't left behind, and how homebound seniors are reached, with Murray explaining boots-on-the-ground work at centers and case management agencies conducting intake and screening for housing supports through home visits.
And then you also said that you guys do outreach in the media.
How does DFTA ensure that older adults who make lack of internet or technology skills are not left behind in outreach and the application process?
Sure.
Again, a lot of the work that happens on the ground at our centers, as an example, or with our case management agencies,
that's where we're reaching folks who are often some of the most vulnerable, who need the hands-on support with someone next to them to complete the application, to follow up and work with our colleagues at the Department of Finance.
That's where the real boots on the ground, as you know, and work is happening.
For the homebound seniors, what's a way you guys do outreach to those people?
Sure.
Our case management agencies, as you know, again, over 30,000 individuals enrolled in the program.
There's an intake.
process for case management and folks to confirm that folks are homebound and they need support with various activities of daily living.
One of the things that we screen for is whether or not they're eligible for a variety of housing supports.
So that work happens on the ground with our 21 case management agencies.