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NYC Council meetings, chaptered and linked by time.

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Q&A

Zhuang asks about enrollment success rate and hotline outreach

New York City Council · Sep 18, 2026 · starts 0:56:38 · 42 sec

Zhuang asks about the percentage of successful enrollments from DFTA referrals and whether DFTA uses a hotline, with Murray confirming enrolled numbers represent successful enrollments and that Aging Connect receives housing and benefits calls as top categories.

Susan Zhuang

And what's the percentage of FTA referral application successfully complete enrollment?

Ryan Murray

So again, the number that I gave you is the folks who are currently enrolled in the SCRE program.

Ryan Murray

So those are successful enrollments in the program.

Susan Zhuang

Does DFTA use a hotline or general outreach to promote SCRE energy?

Ryan Murray

Yes, individuals that come to us via our Aging Connect program, one of our top calls is consistently housing

Ryan Murray

and benefits is also one of our top calls and that is where we provide that assistance.