Zhuang asks MOPD about data tracking and call volume
Zhuang asks how MOPD tracks constituent issue areas and call data, and Agarwal explains they collect simple data on whether callers need housing, employment, or other services, with two staff handling calls and emails including one seconded from 311.
And then in terms of how many folks reached out to MOPD, do you have a number that you can share?
Yeah, we don't have a specific number, but I will say there's a lot of constituent calls come to our office.
So I think for the last month it was like 500 people.
So we have a lot of...
people asking questions and majority of them are related to housing.
So that's an area that we're going to be involved in, not just in
but also other areas of affordable housing.
And then as constituents call MOPD, are you all, how are you all keeping track of the issue areas that are coming your way?
Yeah, so we,
We can't do an actual detailed numbers and et cetera.
People call often in crisis, and so we have simple data, but we don't provide the information.
But I think it's very important to know that we do have
the they want housing or they want employment and they want etc we have that information to start
sorting that out got it yeah i asked because as we do in our district offices when we get calls we want to make sure that we're able to share those trends and so i would be
Yeah, I would really like to understand how you all are similarly keeping that data within your offices.