Chair Hudson asks about reprocessing time and Q-Rent functionality
Hudson asks how long DSS takes to reprocess corrected applications and whether Q-Rent lacks core functionality for shelter housing coordinators. French says reprocessing data will be checked; Reed says the current system allows multiple search points and robust application submission.
If an application requires corrections or additional information and the applicant provides the requested updates, what is the median time it takes DSS to reprocess the application?
We would have to get back to you on if we have that data point that can be pulled.
Okay.
I'm going to ask the next question just to ask it, but I feel like we've sort of addressed it.
But if you have anything additional to add, do let me know.
What efforts are underway to help decrease package processing times?
Okay, I'll move on.
The software for processing packages, Q-Rent, lacks core functionality for shelter housing coordinators.
For instance, they cannot search for clients by name, only their WMS case number, and there's no client dashboard.
Are you aware of these limitations?
Thank you for that question, Councilmember.
The current application system, you are able to search by client information and WMS ID, current ID.
There's a number of search points, address and landlord information.
Okay, so that our information is inaccurate.
Yes.
Okay.
So the...
Some of these challenges with core functionality have perhaps already been addressed.
Is that safe to say?
In terms of the application submission, the functionality are pretty robust.
Okay.