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Q&A

Chair Hudson asks Elizabeth Mackey about unpaid rent and landlord court action

New York City Council · Sep 22, 2026 · starts 2:01:28 · 3 min 4 sec

Hudson asks Mackey about the five months her landlord has not been paid. Mackey says Homebase is a bottleneck, she does not know whether the city or landlord is at fault, and she wants tenants to see the same portal information as landlords.

Crystal Hudson

Well, thank you for sharing.

Crystal Hudson

I mean, that's why.

Crystal Hudson

these personal experiences are so important so that folks can hear directly and really understand the challenges that people who are in the system are facing.

Crystal Hudson

So thank you for sharing that.

Crystal Hudson

And then, yes, I did want to ask, I know you mentioned five months it's been since your landlord has been paid.

Crystal Hudson

Is that...

Crystal Hudson

That's the current status?

Crystal Hudson

If you could just press the button.

Crystal Hudson

Press the button on the microphone, please.

Crystal Hudson

Thank you.

Crystal Hudson

And I want to make sure we do move on to the next panel.

Member of the Public - Elizabeth Mackey

Yes.

Member of the Public - Elizabeth Mackey

And I think home base, to me, is a joke.

Member of the Public - Elizabeth Mackey

No one should have to plead to go to home base for services and still have to wait to get the assistance.

Member of the Public - Elizabeth Mackey

That you need because they tell you to go to home base.

Member of the Public - Elizabeth Mackey

You go to home base and they have you wait.

Member of the Public - Elizabeth Mackey

Even if you want to move, why do I need to let you know I need to move when it's an emergency and you give them all the paperwork?

Member of the Public - Elizabeth Mackey

And it seemed like you bound into a system, locked into a system in order for you to move.

Member of the Public - Elizabeth Mackey

And you could have let them know, I found a place.

Member of the Public - Elizabeth Mackey

And you still seem like you got to show and prove that you need to move.

Member of the Public - Elizabeth Mackey

Like, I'm like, you know, have my own medical issues.

Member of the Public - Elizabeth Mackey

I provide them medical information, and they made me lose my apartment.

Member of the Public - Elizabeth Mackey

You know what I'm saying?

Member of the Public - Elizabeth Mackey

Like, a nice apartment from where I was living, you know, where I'm living at.

Member of the Public - Elizabeth Mackey

Because they needed this, they needed that.

Member of the Public - Elizabeth Mackey

And all this other crap.

Member of the Public - Elizabeth Mackey

So home base, I don't even understand why the city deals with them.

Member of the Public - Elizabeth Mackey

Because if I want to move and if I have a landlord that is willing to take my voucher, I shouldn't have to go to home base.

Member of the Public - Elizabeth Mackey

All I have to do is just go to HRA, who governs the city voucher, do the paperwork with them, and I should be out.

Member of the Public - Elizabeth Mackey

I should not be bounded under no other agency but HRA who pays the, who's supposed to be paying the landlord.

Member of the Public - Elizabeth Mackey

But for some reason when I get the leisure, they say that they send the checks to the landlord.

Member of the Public - Elizabeth Mackey

But I don't know.

Member of the Public - Elizabeth Mackey

That's what they say.

Member of the Public - Elizabeth Mackey

Then the landlord say that he don't get it.

Member of the Public - Elizabeth Mackey

And they say, well, the landlord is not cashing it.

Member of the Public - Elizabeth Mackey

So it's important that someone should be accountable.

Member of the Public - Elizabeth Mackey

I don't know if it's the landlord or the city.

Member of the Public - Elizabeth Mackey

But if they have these so-called portals, then we as tenants need to see the same thing that they see.

Crystal Hudson

Yeah.

Member of the Public - Elizabeth Mackey

So at the end of the day, somebody is lying, but then the landlord got me going to court for the city responsibility.

Member of the Public - Elizabeth Mackey

Is that right?

Member of the Public - Elizabeth Mackey

No, it's not right.

Member of the Public - Elizabeth Mackey

So somewhere, somehow, I just need to be out.

Member of the Public - Elizabeth Mackey

You know, I do need the voucher, but I also need to move.

Member of the Public - Elizabeth Mackey

Because if the land...

Member of the Public - Elizabeth Mackey

Saying that he didn't get it, but they saying that he got it and he refused to not cash in the check.

Member of the Public - Elizabeth Mackey

So he's playing some form of game and maybe because I speak up for my tenants and everything.

Member of the Public - Elizabeth Mackey

So I don't know what game they're playing, but I want out.

Crystal Hudson

I get it.

Crystal Hudson

Thank you.