Banks asks about PAC oversight, software, and closure procedures; Beck describes reporting and analysts

Can you describe NYCHA's oversight process for assuring compliance and performance of work orders for the PAC developments?

And are PAC partners required to follow the HUD and the buyer's consent decree standards for work order response times as NYCHA is?

Yeah, thank you for that question.

I certainly can.

And just to back up a little bit, the requirements and oversight that we have for reporting from our PAC partners go above and beyond any federal requirement and above and beyond the requirements

from HUD for the RAD program.

And, you know, we monitor their performance as private property managers and in a way that no other private property manager is required to report to a city agency.

So it is a very unique circumstance where we're collecting this information on their performance.

But we do it because we know it's important for the program to perform and live up to its expectations.

And we have these very important HUD pillar areas.

And that's why we've decided to monitor performance and resolution in those key areas to make sure that our teams are responsive.

So we have a couple of different ways we do that.

One is the reporting information that we collect from teams on a monthly basis.

Our leased housing department also helps oversee the administration of the program.

They conduct those HQS inspections to make sure that the apartments are in good repair.

And our compliance department also monitors work order closeout and does on-site monitoring of our partners.

And all of this is to ensure that they are meeting the expectations that are outlined in the control agreement in our ground lease.

We also review all of their capital plans and their mold capital plans to make sure that the upfront capital investment that's done at the property is getting to the root as it's needed.

So our partners report to us on a monthly basis.

We have never missed a report from a team from that monthly reporting process.

And then we go through a data integrity exercise where we review and ensure that all the information shared in that report is complete.

So information is given back to our partners kind of in real time to share any errors or data fixes that need to happen.

We also, as we've been talking about, have the bias agreement for the packed properties.

And this is where our monthly reporting goes to an independent mold analyst and that independent data analyst.

Those are court appointed analysts.

So that's why they maintain their independence.

Those.

Work orders are then inspected at each property.

There's a statistically significant number of inspections that are required to happen each month.

And they're ensuring, just as you were describing earlier, that the work that's completed for each of those work orders is actually completed.

And they provide reports on that, those inspections, to the special master.

All right.

Let me just...

We were joined by Councilmember Julie Wan.

Let's get that on the record.

Does NYCHA require any specifications as to the kind of software the PAC partners use to manage work orders?

Yeah, that's a very fair question.

I think each of our PAC partners makes their own business decision on the software that they want to use.

And as long as they are able to communicate work order closure data to us and conduct their monthly reporting, we do not determine or require a specific software.

Well, do you require a PAC partner to follow a specific work order closure procedures?

Yes, yes.

Each of our work order areas has a timeline associated for resolution.

And those are set by the HUD pillar areas and are aligned with NYCHA's.