Banks asks average completion times by priority; Greene reports emergency 11.1 hours, non-emergency 55.6 days
Banks asks for average work order completion times in 2026 by priority level. Greene says emergency Section 9 work orders averaged 11.1 hours, well under the 24-hour target, while non-emergency work orders averaged 55.6 days across all trades.
Before let me ask this, I want to know what was the average time of completion for work orders in 2026, and based off of the priority level, including like emergency or non-emergency work orders?
Sure.
So as of August 2026, the average hours to complete
Emergency work orders at Section 9 in NYCHA was 11.1 hours, which is well below the 24-hour target.
And the average day to complete non-emergency work orders was 55.6 days.
And that encompasses all trades, including maintenance.
And maintenance has the top SLA, which is four days.