Banks asks how CRI has improved responses; Greene says program has not launched yet

How have recent investments in the critical repair initiative improved responses to work orders?

I think I'll turn that over to Dan.

Thank you, Chair.

We are still engaging with stakeholders for the rollout of the CRI program.

We just received the funding approximately two months ago, and we are working with stakeholders now to build out that program and hope to launch it very shortly.

So we have not seen an impact yet because it has not started.

Is there any data that shows the amount of units that would qualify or that would fall under?

There's not, there's our work order data.

So some subset.

The existing data that you have for work orders, what's a percentage or what's a raw number that would qualify?

I can't give you that math off the top of my head.

I apologize, but it would be born from the numbers that we've been talking about.

A lot of the CRI program is going to be based on folks who've been waiting too long for cabinets, folks who've been waiting too long for floors, and things that need additional coordination and effort to get it done.

So the CRI program, again, was building off of programs that we were already doing, like maintenance cares, to prioritize these urgent repairs, missing cabinets.

So there's been no orders.

There's been no work orders that have been submitted to the CRI.

It hasn't launched yet.

It hasn't launched yet.

No, it hasn't launched yet.