Banks asks total open work orders, Section 8 records, and physical needs

And what are the total number of work orders open today in Section 9 and in PAC, respectively?

Thank you, Chair, for your question.

I'm going to first address the Section 9 side.

So as of September 21st, 2026,

NICHA had 606,583 open work orders broken down by maintenance, pro school trades, other crafts, and vendor work orders.

And so if I give you the breakdown, I'm just going to give you approximations just to speed it along.

Approximately 17,000 maintenance tickets were open as of, I guess it was as of yesterday.

310, about 311,000 skilled trade tickets.

58,000 work orders assigned to quote-unquote other crafts.

Vendor is 221,371 for that 606,500 total.

And what is the total number of work orders, including NITRA-wide, including Section 9, Section 8, and PAC?

And what would the estimated cost be to resolve this or the total?

Thank you, Chair, for your question.

I'm just going to allow Ms.

Beck to give the PAC numbers before we get into that next question.

Yeah, yeah, go right ahead.

Sure, thank you.

Again, so we collect work order data on the HUD key pillar areas.

So that includes work order information on elevators, heat, leaks, mold, and pests.

So that is a subset of the work orders that are created at each of our properties.

And we collect that information at the end of every month.

So the information I have for you is as of August 31st.

Okay.

It's very likely that some of the work orders that were opened on the 31st have been resolved and closed, but I just want to make sure that that is clear.

So as of August 31st, there are 409 open work orders in the PAC portfolio among the 82,000 work orders that have been created over the past six years.

So that's about one work order per 100 units.

And again, because our PAC partners are responding and closing or resolving work orders, typically within one day, we would expect most of those 409 work orders to be closed at this point in September.

Okay.

And then the question that I posed just now.

So I want to note before I give this answer, on Section 8, NYCHA does not maintain records of open work orders within the Housing Choice Voucher Program.

Apartment conditions are monitored through the regular annual housing quality standards inspection.

And as such, we're not able to estimate the total cost to resolve those work orders for Section 8.

For Section 9...

I think the critical number here is our physical need assessment, which is the

which is the $78 billion, which will be reassessed in a couple of years.

That really is the number to address comprehensively all the root causes and all the physical conditions necessary to address it.

On average right now, we're seeing 2.5 million work orders created.

At NYCHA.

So to put that backlog in perspective, we have 600 on the Section 9 side, we have 606,000 work orders as of today.

But every year, we're seeing 2.5 million work orders created.

And we're addressing about just over 2.4 million of them with some with some, you know, small number of cancellations in there.

So that level of effort, which we're at, by the way, the highest level of closing repairs that we have been, you know, in any recent year,

really, we have to turn to our physical needs assessment because we need those comprehensive repairs in order to see that number really truly.

What was the most recent needs assessment done?

The most recent one, I believe it was done in 2022, if I'm not mistaken.

And published in 2023.

And published in 2023.

And that is the $78 billion.

And it will be refreshed in, I think, five years from then.

So 2027.

Seven.

Yep.

That's true.

So, and that's handled by our asset and capital management.

So they would be able to give you that schedule in more detail on the property management guy.

But really, really.

The volume of work orders that we're experiencing right now is very high.

Because one thing I think it's important to note historically, before three, two years ago, we never inspected every apartment every year.

So now we're inspecting 100% of our apartments every year.

And when the maintenance worker goes in there, they're creating repair tickets because we're finding conditions that we probably have never found before.

We're proactively going into apartments, creating the work orders and prioritizing them.

Okay.

Sorry.

Thank you.