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Council Discourse

NYC Council meetings, chaptered and linked by time.

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Remarks

Banks outlines NYCHA and PACT work order systems and transition problems

New York City Council · Sep 22, 2026 · starts 0:00:47 · 37 sec

Banks explains that residents use work orders to request repairs and notify managers of conditions. He notes NYCHA has separate systems for complaints and work orders, while PACT properties use their own systems, causing open work orders to disappear during transitions.

Chris Banks

Today, we will hold an oversight hearing on the work orders systems used in NITRA and PAC developments, which

Chris Banks

residents use to request repairs and notify property managers of conditions in their homes.

Chris Banks

NITRA has two separate systems, the CBO tracks and the residence complaint and the Maximo tracks that tracks the work order.

Chris Banks

NITRA uses work order data to schedule repairs, direct resources, and measure compliance with the 2019 HUD agreement.