Banks on work order backlog cycles and limited public data
Banks says open work orders have risen and fallen across mayoral administrations, with one-time funding used to reduce backlogs before they rise again. He criticizes that NYCHA's public work order data only goes back one year, preventing residents from tracking trends.
A number of the open work orders has risen and fallen across mayoral administrations.
In the past, the city has committed one-time money to bringing the backlog down each time before it rises again.
The work order system is the main way for residents to report that something in their household needs repair.
But residents and the public have limited ability to see how the system performs.
NITRA's work or the system only serves developments that NITRA manages.
However, each PAC property manager uses its own system.
So residents have complained that their open work orders disappear from the NITRA system and that the history of the issue does not carry over to PAC.
NITRA's work order system serves only developments that NITRA manages.
When a development transitions to PAC, its work orders leaves NITRA system and are then tracked by private management.
It is unclear what happens to the open work orders at that point and whether NITRA keeps track or communicates with the PAC partners of their progress.
And NITRA's public data on work orders only goes back one year.
So the public cannot track trends.