Encarnación asks what counts as basic maintenance; Greene explains simple repairs and 5-alive checks

So you also mentioned that in your opening statement under making real progress, you mentioned that NITRA maintenance workers have the heaviest daily workload, but they're also completing basic maintenance requests in less than four days.

What is considered a basic maintenance request?

Thank you so much, Councilmember, for your questions.

An excellent question.

So about seven out of ten times we're completing the repair with the maintenance worker.

And so what that could be is I have a leak under my sink.

I have a...

Issue with opening my window.

I have a stoppage, a common one, a stoppage in my tub or toilet so the water is not going down or my toilet's running too much.

So that would be, quote unquote, a standard repair.

We actually define simple repairs.

Because when we do our 100% apartment inspections, we're actually required to go actually do the simple repairs when we do the inspection to convenience the residents.

So we're not creating follow-up tickets for the maintenance workers.

We also do the five alive.

So when we go in there, we're going to check the CO alarms.

We're going to check the fire safety sticker, the window guards, and some other safety-related items there to make sure that the apartment is safe.

And those are the core of the basic maintenance work.

But every trade has certain, what we call at NYCHA, failure class problem codes in Maximo, in the system, of what they're assigned, what they're expected to do.

And so maintenance workers have probably the largest number of those failure class problem codes that they're responsible for.