Greene describes Maintenance Cares and Critical Repairs Initiative
Greene says Maintenance Cares lets workers escalate high-need apartments directly to him and has resolved 1,164 apartments since February 2025. He says the FY2027 budget includes $20 million for the Critical Repairs Initiative to let residents escalate severe non-mold repairs.
Despite these positive trends, some residents at NYCHA experience particularly challenging repair conditions due to the aging infrastructure and compounding.
repair conditions.
And so NYCHA created new programs to address apartments with high repair needs.
Maintenance Cares provides maintenance workers a means of escalating high-need apartments requiring critical repairs directly to me.
Since launching in February 2025, 1,164 apartments with major repair work needed have been resolved through the program, with over 100 apartments resolved in just the past 30 days alone.
In the fiscal year 2027 budget, the administration invested $20 million
in new expense funding to support NYCHA's Critical Repairs Initiative, or CRI, which will build off maintenance cares and enable residents to contact a call center to escalate repairs to address severe conditions.
CRI is an important component of the mayor's housing plan, inspired by the independent empathetic case management approach fostered through the Mold Ombudsperson Call Center, or OCC,
an independent court-appointed entity that has worked with NYCHA case management staff to assist tens of thousands of residents with leak and mold complaints.