Greene details neighborhood roles and accountability
Greene says the Neighborhood Model created smaller property management portfolios and new roles. Neighborhood planners and secretaries schedule skilled trades, service coordinators provide contacts, and contract managers review vendor work.
Through the Transformation Plans Neighborhood Model, we created smaller property management portfolios that are easier to manage and feature increased accountability and resources.
And as I noted, we established several neighborhood-based roles to strengthen support for the properties and residents across key operational areas.
The neighborhood planner and the neighborhood secretary help schedule skilled trade work orders and improve coordination and communication with residents.
Neighborhood service coordinators provide residents with on-the-ground accessible points of contact, enhancing resident awareness of NITRA activities and initiatives.
And neighborhood contract managers review vendor work orders to ensure residents receive quality services from contractors.