Greene on work order reform and decentralized skilled trades
Greene says work order reform decentralized skilled trades and streamlined scheduling. Assigning trades to neighborhoods or developments reduces travel time and helps staff learn the unique needs of their sites.
Additionally, NYCHA aligns central office services with the new property management structure.
These reforms ensure that frontline leaders are supported and equipped to manage buildings effectively and deliver high-quality service to residents.
Work order reform, another key transformation plan initiative, decentralized skilled trades and streamlined the work order scheduling process, resulting in more efficient scheduling and completion of repairs.
The programs assigned skilled trades to each neighborhood and to developments in some cases, in contrast to the previous borough assignments.
This eliminates delays due to travel times and allows skilled trade staff to become
better familiar with the unique needs of the developments they serve.