Sarisi criticizes MyNYCHA app and disconnected work order software
Sarisi says the app does not let maintenance generate multiple work orders and instead leaves residents to figure out repairs. He says the app is not connected to the property management software, creating gaps and making it hard to reach planning staff.
Despite a lot of work order reform that's been ongoing, I'd say one of the bigger issues that we have is the fact that the app itself doesn't have a process for maintenance to actually produce a variety of work orders.
Instead, it gives the...
Resident to, you know, essentially passing the buck for them to figure out their own repairs.
So they have to call a planning person who would manage about 3000 apartments if they're there, or if there's a position.
And then even within that planning,
It's up to the resident to figure out the order and that planning, whether people show up in a certain time set.
And it doesn't seem like the app is connected to the software tool that's currently used.
30 seconds to wrap up.
Thank you.
And so as kind of a result of that, you know, you tend to have these like big gaps in the work orders.
A lot of the times there's not a real way to kind of like reach out to certain folks if there's somebody in the planning unit that's not there.
And so again, at the end of the day, my two biggest things are the fact that you don't have teams of multiple trade skills dealing with a variety of repairs at once and a software program that actually connects the app
to the property management system.
Thank you.
Thank you for your testimony.
Now we're going to move to Ms.
Carla Hollingsworth.