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Q&A

Wong asks how DORIS handles encrypted messages and auto-deletion

New York City Council · Sep 22, 2026 · starts 1:30:02 · 1 min 50 sec

Wong asks how DORIS handles encrypted messages on Signal and other platforms and what happens with auto-deletion; Smith-Cruz says DORIS does not access encrypted messages, which is why the retention schedule is zero, and distinguishes instant messaging from social media publications that are archived permanently.

Phil Wong

Thank you, Chair.

Phil Wong

My first question is back to Commissioner Sean Smith-Cruz of Department of Records.

Phil Wong

As I understand that we have encrypted messages here, and it seemed to me that

Phil Wong

There's no purpose of archiving them if you cannot read them.

Phil Wong

So how do you handle encrypted messages?

Phil Wong

And what's your policy?

Phil Wong

Because why are we archiving messages that we cannot read?

Member of the Public - Shanta Smith-Cruz

Thank you for that question.

Member of the Public - Shanta Smith-Cruz

Where are you finding?

Member of the Public - Shanta Smith-Cruz

Can I just?

Phil Wong

Signal.

Phil Wong

Well, let's start with signal.

Phil Wong

Oh, signal.

Phil Wong

Okay.

Phil Wong

Or other.

Phil Wong

There are other social media platforms that.

Phil Wong

That support encryption.

Phil Wong

So my question is, how do you access these messages if they're encrypted?

Member of the Public - Shanta Smith-Cruz

Thank you for that question.

Member of the Public - Shanta Smith-Cruz

We do not access the messages, which is why there is a retention schedule of zero.

Member of the Public - Shanta Smith-Cruz

So there is no expectation to archive signal currently.

Phil Wong

And what about, what,

Phil Wong

What about auto-deletion?

Phil Wong

Like other social media platforms support that too.

Phil Wong

So what do you say about those records?

Phil Wong

You cannot archive them?

Member of the Public - Shanta Smith-Cruz

So if it's a social media platform, then the assumption there and the way that we're distinguishing between instant messaging and social media, which is why we have the two separate policies, is that social media is meant to be, is considered a publication.

Member of the Public - Shanta Smith-Cruz

It's a thing that is posted.

Member of the Public - Shanta Smith-Cruz

It is put out into the world already.

Member of the Public - Shanta Smith-Cruz

So a government official or an agent.

Member of the Public - Shanta Smith-Cruz

is publishing their works.

Member of the Public - Shanta Smith-Cruz

It's like a YouTube video or an Instagram post.

Member of the Public - Shanta Smith-Cruz

If the software posts it, then it is published.

Member of the Public - Shanta Smith-Cruz

And so the software is able to be captured and retained as a result of that process.

Member of the Public - Shanta Smith-Cruz

So it's technologically possible to do that for those types of platforms.