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Q&A

Chair asks how DOC notifies CHS during lock-ins and prioritizes care

New York City Council · Sep 23, 2026 · starts 1:35:06 · 4 min 2 sec

Brooks-Powers asks how DOC notifies CHS when a lock-in begins and how CHS prioritizes missed appointments. Boyd describes daily facility-level communication and huddles, while Merrill and Otonichar say CHS is not notified in advance of emergency lock-ins but triages based on acuity, medication adherence, and stability.

Selvena N. Brooks-Powers

And how does DOC notify CHS when a lock-in begins?

James Boyd

I mean, that's constant conversations, right?

James Boyd

The wardens are very much aware, and you can speak to the abbreviation of the HSA from CHS that are assigned to the jail.

James Boyd

Each facility has an HSA assigned to them.

James Boyd

The warden and their leadership team are having various daily conversations with the HSAs.

James Boyd

I'm not sure if there's additional titles or leadership.

James Boyd

CHS could speak better to that, but these are ongoing conversations that they facilitate these engagement efforts to see what's going on with specific individual custodians, how we can produce people, if there are challenges to produce people.

James Boyd

And so that's ongoing.

James Boyd

It's happening right now.

James Boyd

It happens every day.

James Boyd

And so it's, yes, that's the best way I can, I guess, answer your question.

Selvena N. Brooks-Powers

So for CHS, are you generally notified before the lock-in begins?

Selvena N. Brooks-Powers

Do you know at what part you're notified?

Jeanette Merrill

We wouldn't be notified in advance if it were an emergency lock-in.

Jeanette Merrill

We, of course, would know if someone wasn't produced to an appointment, at which point we would work to reschedule the individual based on acuity.

Selvena N. Brooks-Powers

And are the lock-ins only when, like, a crisis moment happens, to your point?

Selvena N. Brooks-Powers

Is that the only time the lock-ins are happening?

Joseph Caputo

So if we have credible information that needs to be investigated, that can be a reason, obviously, that we would lock down a unit for investigation into action.

Joseph Caputo

No intelligence or.

Selvena N. Brooks-Powers

And in that moment, are you notifying CHS in advance?

Joseph Caputo

So it's not going to be in advance unless it's something that is pre-scheduled.

Joseph Caputo

Most of those, obviously, events are not pre-scheduled events unless it's a search, which, again, we would notify them as close to the event as possible just to make sure that we are able to conduct a thorough search in a–

Joseph Caputo

Surprise nature.

Joseph Caputo

We have daily huddles with CHS.

Joseph Caputo

We are in constant communication with them.

Joseph Caputo

We have officers that are assigned to the clinic that work in conjunction with CHS.

Joseph Caputo

So the officers in the clinic will be immediately notified, and then our partners would also be notified.

Joseph Caputo

Just because an area is locked down doesn't mean that we cannot produce that person, obviously.

Joseph Caputo

And it's escalated based on the nature of the appointment and the emergent need for that person to be produced.

Joseph Caputo

If an individual is needed, they will be produced.

Selvena N. Brooks-Powers

How does CHS prioritize patients for appointments missed because of a lock-in?

Jeanette Merrill

So I'm not even specific to lock-ins, but any time there is a missed appointment, we're looking at clinical acuity need.

Jeanette Merrill

I don't know if you want to speak to that.

Joseph Otonichar

We look at medication adherence, any incidents documented, what were they looking like in their most recent visit, what has been their level of stability.

Joseph Otonichar

Those sorts of factors are taken into account as to...

Joseph Otonichar

Prioritization and triaging.

Selvena N. Brooks-Powers

What information does CHS need from the department to safely manage care during a lock-in?

Jeanette Merrill

So I think because a lock-in is just this temporary moment in time, I wouldn't necessarily focus non-production to clinic on lock-in.

Jeanette Merrill

I think it's broader.

Jeanette Merrill

I think the work, as referenced earlier, that our health services administrators are doing with the officers in the clinic and conversations that are happening at the leadership level are really to address the systemic

Jeanette Merrill

production challenges.

Jeanette Merrill

For our purposes, whether someone missed an appointment because of court or lock-in or barbershop or any number of reasons, it wouldn't change our clinical assessment and need for continued care.

Selvena N. Brooks-Powers

Thank you.