Morano asks Boyd for key access metric and clinic production dashboard
Morano asks Boyd what single metric shows whether access is improving. Boyd cites production data and the clinic production dashboard, an electronic system being piloted at two facilities to track scheduled, unscheduled, and walk-in appointments in real time.
Returning to Deputy Commissioner Boyd, you indicated that the department is laser focused on improving access to mental health services, and I think that's something that we're all appreciative of and grateful for.
What's the single most important metric that you use to determine whether access is actually improving?
Well, I think in my kind of short tenure overseeing this portfolio, I have been laser focused on the data regarding production.
And I want to improve that data, improve transparency within the department.
Most of the department's processes is a reliance on paper.
And that's why I've been advancing the clinic production dashboard, which I mentioned at previous hearings is an electronic database that the department is going to use to track the universe of clinic appointments, whether it's scheduled, unscheduled, and walk-ins.
And I think that process is going to strengthen coordination with CHS and enhance production so we can communicate and track production in real time.
Right.
To see if the person was moved from the housing area to the clinic.
And I can look up on a dashboard and see if that actual person was produced as opposed to relying on paper, which somebody has to bring to you.
And so, you know, it's in progress.
We rolled it out at two facilities.
It's still in the pilot phase.
But we're really excited about that because that is the path forward.
That is a legacy project.
So since you specifically cited the clinic production dashboard as one of the department's modernization projects,
does that dashboard distinguish between a patient who refuses an appointment and a patient who wants the appointment but the Department of Correction fails to produce?
It does track, well, departmental policy is that if someone refuses to be produced to a clinic appointment, is that we track it on body one camera.
And so if an escort officer is going to the housing area and the person in custody says, I don't want to go, they are to tap their body-worn camera and record that encounter.
I have to go back to see how do we document that into the clinic production dashboard.
I don't think we're there yet, but it's something we can definitely consider.