De La Rosa asks about requests sent to wrong unit within an agency

Again, going back to the deputy speaker's question, but if a request is assigned to the correct agency, but the wrong unit within an agency, not, you know, I know NYPD is kind of a different situation, which we can talk about, but in any agency, what happens?

That can happen.

There's probably two sides to that as well.

I can't speak to the agency side of that, but from familiarity, I can say a lot of the work that agencies do, their workflow is designed to handle it.

But if it goes down a different pipe, let's say, it's within the same agency, they have the ability to communicate with each other in that respect to be able to respond to it.

That's a generic kind of observation, but it happens.

What our role is, though, is if that is happening on a more of a one-off basis, the agency contacts their agency relations counterpart.

We dive into that.

We'll look at it.

And do we need to change the routing?

Is something changed on the agency side, perhaps?

And if so, do we need to change the electronic form that goes to them to get it to the right workflow?

Okay.

I imagine that happens often.

We get a lot of feedback, and then a lot of times we're digging into it.

So I think a lot of the agencies are very mature in their processes, especially the infrastructure agencies who do this work on a regular basis.

So I think it's pretty standard, so much so that if it does happen and we get notified, it's more of a, oh, let's jump into this and figure it out because it's not the day-to-day.