De La Rosa questions agency accountability for closing 311 tickets
Chair De La Rosa returns to agency closures, citing noise complaints routed to NYPD that appear closed without resolution. She asks whether 311 was originally a call center model and whether there is any mechanism to hold agencies accountable.
Thank you.
So I want to ask sort of a question that follows the frame of thought of Councilmember Dinowitz and Riley around the closing of requests by agencies.
Obviously, none of us were here in 2003.
I was in high school.
I don't know what other people were.
But, yeah.
So why is it that 311 was, like, when it was originally, I guess, put together, right?
Obviously, I know that there's limit in capacity.
But it doesn't feel like there is a system that speaks back to agencies for accountability if an agency is closing.
A ticket, right?
I get it often in my community, like for noise complaints, right?
It gets rerouted to NYPD and NYPD goes out and they do whatever they do and then it appears closed and then constituents are telling us, hey, the issue was not resolved.
So is it more of like when 311 was imagined, it was a call center model?
Has there ever been a conversation about how to hold agencies better accountable to closing tickets?