De La Rosa reads Deputy Speaker Williams' statement on Intro 669
Chair De La Rosa reads a statement from Deputy Speaker Nantasha Williams supporting Intro 669, which would route non-emergency traffic complaints like drag racing, speeding, and truck violations to the NYPD Transportation Bureau.
Thank you, Councilmember Shulman.
I will now read a statement on behalf of Deputy Speaker Dr.
Nantasha Williams.
Thank you, Chair De La Rosa.
members of the Committee on Technology for the opportunity to submit testimony on Intro 669.
New Yorkers rely on 311 as their primary point of contact with city government.
When residents take the time to report a concern, they should have the confidence that the complaint will reach the agency position to respond.
In Southeast Queens, traffic concerns are among the issues residents raise with my office regularly.
We hear about chronic speeding on residential streets, illegal truck traffic, dangerous driving, congestion, and other conditions that affect both quality of life and public safety.
Many of these are not isolated incidents.
They are recurring problems that residents experience day after day.
Intro 669 would require NYC 311 to refer non-emergency traffic condition complaints to NYPD Transportation Bureau.
This includes complaints involving drag racing, chronic speeding, congestion, gridlock, truck route violations, and other non-emergency traffic conditions.
The goal is simple.
When New Yorkers report a traffic concern, that complaint should have a clear path to an agency responsible for addressing it.
Residents should not have to repeatedly report the same condition without understanding where the complaint is going or whether an appropriate agency has received it.
311 should be more than a system that generates service request numbers.
It should help residents navigate city government, help agencies identify recurring conditions, and create a clearer connection between a complaint and a city response.
Better routing is an important part of making the system more useful.
and accountable.
I look forward to hearing from the administration about how traffic-related complaints are currently handled through 311, where gaps may exist, and how the city can improve coordination when residents report recurring traffic conditions.
I thank the chair and the committee for hearing Intro 669 and for examining how we make 311 more responsive and effective for all New Yorkers.
In service, Dr.
Natasha Williams.