Riley asks whether 311 identifies repeated complaint patterns

Thank you.

Repeated complaints about the same location of issues can be a signal or persistent service failure that individual case closures may not address.

And aggravated 301 data could help agencies identify patterns and take preventative broader action.

So does the city identify patterns across individual 301 complaints?

For example, repeated reports of illegal dumping, broken street lights, dangerous traffic conditions.

Is there any way that you could use that information to prop agencies'actions and their responses?

Thank you for that.

I appreciate the question, and I can talk to that a bit.

I'll do the 311 side first.

So all complaints are captured, and then the vast majority of those complaints are available on what's known as NYC Open Data, which then allows you to do location information, you know, a borough, a zip code, but right down to an address

so that the city as well as the public can track that to understand what's repeatedly there or if there is a common trend or anything to that effect.

That information also goes to each agency that accepts the service request.

So while I can't speak to the agency's tools and practice in terms of how they identify not only their work,

but in this case, they repeat or recurring locations, the information that 311 provides is there.

Okay.

Thank you, Deputy Commissioner.

301 is an amazing asset to everyday New Yorkers.

I think, you know, we always refer our constituents to utilize it.

So just making sure that it works a little bit more efficiently is something that we're always trying to gear towards.

So thank you for your testimony.

I'm looking forward to continue working with you.

Thank you.

I appreciate that.